Refund and Returns Policy

Our Return Policy Explained

We are committed to customer satisfaction. Our return process is straightforward and efficient, ensuring you can shop with confidence. Discover the essential components to return a product.

Refund Policy Last updated: 01/04/2025

At Shopetha, we prioritize your satisfaction and are happy to accept returns or exchanges under specific conditions. Below is our comprehensive policy to ensure a smooth process for you.

Return Policy:

• Returns are accepted within 30 days from the original purchase date.
• Items must be in new, unused condition to qualify for a return.
• We do not provide prepaid shipping labels for returns, nor do we refund original shipping costs.
• Once your return is approved and processed, please allow up to 2 business days for the refund to be issued.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Policy:

• • Exchanges are allowed within 30 days from the original purchase date.
  • While you are responsible for shipping costs to return the item, we will cover shipping fees for the new exchanged item.
  • The replacement item will be shipped once we receive and inspect the original item.
  • Each order is limited to one exchange.

Amazon Shop Products:

Products purchased through our Amazon store are subject to Amazon’s return policy. Please refer to Amazon’s return guidelines for specific instructions and requirements. For assistance with Amazon-related returns, you may contact Amazon’s customer service directly or reach out to us for guidance.

Dropshipping Products:

• For items marked as “Dropshipping Products” on our website:
• Returns and exchanges must comply with the supplier’s return policy.
• Shipping costs for returns may vary based on the supplier’s terms.
• Refunds and exchanges will only be processed once the supplier approves the return.
• Please contact us at info@shopetha.com to initiate a return or exchange for dropshipping items, and we will provide instructions specific to the supplier’s policy.

Requirements for Returns and Exchanges:

To qualify for a return or exchange, the following conditions must be met:

1. Items must be in their original, unused condition.
2. Original shipping fees are non-refundable.
3. The following items are ineligible for return or exchange: 

• • Items that have been worn, washed, used, or stained.
  • Items with any odors, such as smoke or pet odors.
  • Items that have already been exchanged.
  • Refused shipments during delivery.
  • Final sale items.

How to Initiate a Return or Exchange:

To start the process:

• Contact us at info@shopetha.com with your return or exchange request.
• Once your request is approved, we will send you detailed instructions, including the return address.
• Please note: Items sent back to us without prior approval will not be accepted.

Need help?

If you have any questions about our refund policy, feel free to reach out to us at info@shopetha.com. We are here to assist you and make your shopping experience seamless.